An investigation released Thursday by the U.S. Department of Veterans Affairs says the San Diego VA hospital triggered one veteran's suicide attempt in 2014 by repeatedly canceling his mental health appointments.
The investigation also found that at least two San Diego VA employees instructed appointment clerks to "zero out" wait times in the scheduling database, presenting an unrealistically positive picture of how long patients were waiting for mental health care.
The tactics may have affected hundreds of San Diego veterans seeking mental health treatment.
The VA's inspector general found that employees in the San Diego mental health clinic scheduled more than 700 appointments with a 98 to 100 percent rate of zero-day wait times -- described as virtually impossible without data manipulation.
The findings are among more than 70 investigations the VA has released nationally over the past few weeks.
The investigations of VA facilities in several states followed a sweeping scandal in 2014 that started over allegations of falsified wait times at the Phoenix VA hospital.
The suicidal San Diego veteran, not named in the report, had three or four appointments canceled in a row by the VA leading up to his attempt to kill himself in 2014. The attempt happened at a VA clinic in San Diego.
The investigation found that 13 to 14 percent of his appointments were canceled with less than a day's notice in 2013 and, in the following fiscal year, that number rose to between 24 and 27 percent for various clinics.
According to the report, "the veteran stated he used the cancellation of his appointments as an excuse to act out and attempted to harm himself. He said he regrets his actions and that he received help and now has follow-up appointments."
A spokeswoman for the San Diego VA health care system said seven employees have been held accountable for the scheduling issues, but she declined to say exactly who.
In total, three staff members resigned and two retired, while two others faced "accountability actions," spokeswoman Cindy Butler said Thursday. One of the people who faced "accountability action" was moved to a job with no scheduling responsibility and the other stayed in the position.
In a statement released Thursday, San Diego VA officials said the inspector general only examined data from early 2014 -- before leaders here made an effort to address the issue.
"VASDHS has aggressively trained and retrained all of our front-line personnel and supervisors to ensure compliance with scheduling procedures," the statement said.
"Regular scheduling audits are conducted and staff are able to clearly articulate scheduling procedures. Where there were allegations and findings were validated, VASDHS took appropriate administrative actions."
In a follow-on statement addressing canceled appointments, spokeswoman Butler said, "It is never acceptable to prolong care because of cancellation of appointments and we have implemented changes to prevent that."
Under the 2014 Veterans Choice Act, VA patients facing long wait times can seek care in the private sector, at taxpayer expense. More than 6,000 San Diego veterans have received care through the Choice program since October.
This is the first official sign of trouble at the San Diego VA, which has been touted as a model by local veteran advocates and even VA Secretary Bob McDonald.
The "One VA" committee concept, an idea started in San Diego, brings leaders from the veterans community together with local VA officials on a regular basis to air issues. McDonald has called for the idea to be duplicated nationally.
U.S. Rep. Scott Peters, D-San Diego, issued a statement late Thursday saying that he will follow up with McDonald to discuss why anyone involved in the data manipulation still gets a VA salary.
http://ift.tt/1X5pU18 Cancelled VA appointments pushed veteran to suicide attempt via top scoring links : news http://ift.tt/1UZU8Vn
Put the internet to work for you.
No comments:
Post a Comment