According to the travel website BoardingArea, which first broke the story this week of the earlier vulgar naming incident, more users have written in with their own reports of Comcast naming chicanery.
Comcast did not immediately respond to Ars' request for comment. Previously, the company told Ricardo—the Spokane, Washington customer who was dubbed "asshole"—that it was sorry.
"We have apologized to our customer for this unacceptable situation and addressed it directly with the employee who will no longer be working on behalf of Comcast," wrote Charlie Herrin, a company vice president, on a blog post on Thursday. "We're also looking at a number of technical solutions that would prevent it from happening moving forward."
In the new examples, a woman named Julie Swano told BoardingArea that her December 2014 bill was addressed to "Whore Julia Swano."
"What's most interesting is that Comcast said the 'whore' was added on Dec. 6," she told the site. "I have no record of any recent contact with Comcast until Dec. 16. So whoever chose to re-name me picked my account out of a hat. That says there are probably millions of us out there who Comcast employees have renamed. We need to find all of them."
Another woman, named Carolina Heredia, was dubbed "dummy."
Finally, a man named Sako Bezdjian wrote in as his parents' bill suddenly changed to "Fakoe Bez," which he took to be a variant on a "fuck you"-style insult.
"After my dad contacted Comcast to remove the TV and phone services—they only kept the Internet service—the name on their bill mysteriously changed to 'Fakoe Bez,'" Bezdjian told the site. "The bill used to have my mother's full name on it, so it really makes no sense why the name changed so drastically."
If any other Comcast customers have had direct incidents of vulgar name changing on their bills, please let us know in the comments.
UPDATE Saturday 12:46pm CT: Jenni Moyer, a Comcast spokeswoman, did not respond to Ars' direct questions but sent this statement:
Each and every customer deserves to be treated with respect. We fell short of that and are taking immediate steps to make sure we fix this. We've ended our relationship with the vendor call center that was involved with the first incident and are investigating the others. We are personally apologizing to each of these customers and will work with them to make this right. We're also working with our billing partner on technology that will prevent this from happening and re-training our employees across the country. Respecting our customers is paramount, and we need to do everything we can to make sure that this never happens again.
Recommended article: Chomsky: We Are All – Fill in the Blank.
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http://ift.tt/RFeaHi More Comcast customers write in, report name changes of "whore," "dummy". "Whoever chose to re-name me picked my account out of a hat." via top scoring links : news http://ift.tt/16aIctV
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